Refund Policy

Ensuring that our customers are 100% satisfied is of utmost importance to Swirls Gifts and Décor.

We want you to be happy with your purchase and ask that you choose carefully and read the provided description and measurements if provided.

We are not required by law  to provide a refund or replacment if you simply change your mind, however we will exchange, repair or refund your item if it is faulty or broken.

Products may be exchanged or refunded if they are unworn, in their original condition and have their original packaging and returned to us within 10 working days of receiving the product at your own expense.

You will need to email us as soon as possible to advise us of your intention to return your product, please provide the reason for the return ie a description of the fault.

Please refer to our customer service section on the bottom of each page, click on returns and follow the prompts.

Products that can not be returned are earrings and hair accessories due to hygiene reasons and health laws.

If you are returning a product please send your proof of purchase (invoice, bank statement or email confirmation) with your product to

Swirls Gifts and Décor

1 Kilmore Road Heathcote 

Victoria 3523

You may choose a refund or exchange if the product has a major problem or is faulty and you were unaware (e.g. reduced products with a descriptive reason for the reduced price such as product scratched or shop soiled).

Other reasons for a refund or exchange include:

* You would not have purchased the product if you had known about the problem

* It is unsafe

* It is significantly different from the sample or descrption provided.

* Does not do what we said it would or what you asked for and can't be easily fixed.

If it is not a major problem we will repair or have the item repaired within a reasonable time.

If it is then not repaired in a resonable time you then can choose a refund or replacement.

Alternatively you may choose to keep the product and we will compensate you for any drop in value, you will need to email us to report the problem at jodi@swirls.com.au. Please include a description and a photo of the problem and we will get back to you as soon as we can to make arrangements on what action needs to be taken.

 

To be able to make a claim please keep proof of purchase- e.g. your receipt.

We recommend that you send all returns by Insured Registered Post as we can not be held liable if goods are lost in transit.

We will do our best to deal with any problem as quickly and efficiently as possible.

 

Refunds will be made in the form of a credit or exchange.

Thank you

Regards

The Swirls Team